Privacy Policy
Last Updated: June 28, 2026
Welcome to Eleva LLP (“Eleva”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information you share with us while using our website and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Payment Information (processed securely through our payment partners)
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Source
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails and offers (where permitted)
3. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Understand customer behavior
- Personalize your shopping experience
You may disable cookies through your browser settings, although certain features of the website may not function properly.
4. Google Analytics
We use Google Analytics to better understand how visitors interact with our website.
Google Analytics may collect information such as:
- Device information
- Browser type
- Pages visited
- Session duration
- General geographic location
This information is used solely to improve our website and customer experience.
5. Marketing Communications
If you choose to subscribe to our newsletter or promotional updates, we may send you:
- New product announcements
- Exclusive offers
- Promotions
- Marketing campaigns
You may unsubscribe at any time using the unsubscribe link included in our emails.
6. Payment Information
We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials.
Payments are securely processed through trusted third-party payment gateway providers using industry-standard encryption technologies.
7. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties necessary to operate our business, including:
- Payment gateway providers
- Shipping and logistics partners
- Technology service providers
- Government or regulatory authorities where required by law
These partners receive only the information necessary to perform their services.
8. Data Security
We implement reasonable administrative, technical, and organisational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the internet is completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and regulatory requirements
- Resolve disputes
- Enforce our agreements
10. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Delete your information where legally permissible
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page along with the revised “Last Updated” date.
Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Eleva LLP
Email: support@eleva.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Address: Street No. 1, Main Road, Opposite Police Station, India