Last Updated: June 28, 2026
At Eleva LLP, we understand that you may need to cancel an order. This Cancellation Policy outlines the conditions under which order cancellations are accepted and how refunds, if applicable, are processed.
1. Cancellation Before Shipment
Customers may request to cancel their order before it has been shipped.
If your cancellation request is received and approved before dispatch, the order will be cancelled, and any payment made will be refunded to the original payment method.
Refunds are generally processed within 5 to 7 business days, although the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
2. Cancellation After Shipment
If your order has already been shipped, it can no longer be cancelled immediately.
However, you may:
- Refuse to accept the delivery (where applicable), or
- Accept the delivery and initiate a return in accordance with our Return & Refund Policy.
Once the returned product is received and successfully passes our quality inspection, any eligible refund will be processed to your original payment method.
3. Cash on Delivery (COD) Orders
Cash on Delivery (COD) orders may be cancelled before shipment without any cancellation charges.
If a customer repeatedly places COD orders and refuses delivery without a valid reason, Eleva LLP reserves the right to restrict or refuse future COD orders from that customer.
4. Cancellation by Eleva
In certain situations, Eleva LLP may cancel an order, including but not limited to:
- Product is out of stock.
- Payment could not be successfully verified.
- Incorrect pricing or product information.
- Suspected fraudulent or unauthorized transaction.
- Incomplete or incorrect shipping information.
- Circumstances beyond our reasonable control.
If an order is cancelled by Eleva after payment has been received, the full amount paid will be refunded to the original payment method.
5. Refund Timeline
Where applicable, refunds for cancelled orders are generally initiated within 5 to 7 business days after cancellation approval.
The actual time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment service provider.
6. How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible with:
- Your Order Number
- Full Name
- Registered Email Address or Mobile Number
- Reason for Cancellation
Our team will review your request and inform you of the cancellation status.
7. Changes to This Policy
Eleva LLP reserves the right to update or modify this Cancellation Policy at any time without prior notice.
Any changes will be effective immediately upon publication on this page.
8. Contact Us
If you have any questions regarding order cancellations, please contact us:
Eleva LLP
Email: support@eleva.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Address: Street No. 1, Main Road, Opposite Police Station, India