Frequently Asked Questions (FAQ)
Welcome to Eleva’s Frequently Asked Questions page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and payments. If you can’t find the answer you’re looking for, please feel free to contact our customer support team.
Orders
How do I place an order?
Browse our collection, select your preferred size and quantity, add the product to your cart, and proceed to checkout. Complete the payment, and you’ll receive an order confirmation via email.
Can I modify my order after placing it?
If your order has not yet been shipped, please contact our customer support team as soon as possible. While we’ll do our best to accommodate your request, modifications cannot be guaranteed once order processing has begun.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. If your order has already been dispatched, please refer to our Cancellation Policy and Return & Refund Policy for further information.
Shipping & Delivery
Where do you ship?
Currently, Eleva delivers products across India only.
How long does shipping take?
Orders are generally processed within 1 to 2 business days and delivered within 3 to 7 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you’ll receive an email or SMS with your tracking details (where applicable).
Do you offer free shipping?
Shipping charges, if applicable, are displayed during checkout. Any free shipping offers will be announced on our website from time to time.
Returns & Refunds
Can I return a product?
Yes. Eligible products may be returned within 7 days of delivery, provided they are unused, unwashed, and in their original condition with all tags attached.
Do you offer exchanges?
Yes. We offer exchanges for eligible products, subject to availability. Exchanges are commonly provided for size-related requests or eligible product issues.
When will I receive my refund?
Approved refunds are generally processed within 5 to 7 business days after the returned product has been inspected and approved.
The time taken for the refund to reflect in your account may vary depending on your payment provider or bank.
Payments
Which payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
Is it safe to pay on your website?
Yes. All payments are processed through secure and trusted payment gateway providers using industry-standard security measures.
Eleva does not store your complete payment information
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Products
How do I choose the correct size?
Each product page includes a size guide to help you select the right fit. If you’re unsure, feel free to contact our support team for assistance.
Will the product look exactly like the pictures?
We make every effort to display product colors and images accurately. However, slight variations may occur due to screen settings, lighting conditions, and photography.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with photographs of the product and packaging. We’ll review your request and arrange a replacement, exchange, or refund, where applicable.
Account & Privacy
Do I need an account to place an order?
No, you may be able to place an order as a guest or by creating an account for a faster shopping experience.
How is my personal information protected?
Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy and use appropriate security measures to help protect your data.
Customer Support
How can I contact Eleva?
You can reach us through:
Email: support@eleva.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
How long does it take to receive a response?
We aim to respond to emails and contact form submissions within 24 to 48 business hours.
Still Need Help?
If your question isn’t answered here, our customer support team is always happy to assist.
📧 Email: support@eleva.com
📞 Phone: +91 98765 43210