Last Updated: June 28, 2026
Thank you for shopping with Eleva LLP. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Coverage
Currently, Eleva ships products across India only.
At this time, we do not offer international shipping.
2. Order Processing
Orders are typically processed within 1 to 2 business days after successful payment confirmation.
Orders are processed only on business days, excluding Sundays and public holidays.
During peak seasons, promotional sales, or unforeseen circumstances, order processing may take slightly longer.
3. Shipping Charges
A flat shipping fee is applied to eligible orders.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Any promotional free shipping offers will be communicated separately on our website.
4. Estimated Delivery Time
Once your order has been dispatched, the estimated delivery time is generally 3 to 7 business days, depending on your delivery location.
Please note that delivery timelines are estimates and may vary due to factors beyond our control.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing your shipment tracking details, where applicable.
You can use the provided tracking information to monitor the status of your delivery.
6. Delivery Partners
To ensure reliable deliveries, Eleva works with trusted third-party courier and logistics partners.
The courier partner assigned to your order may vary depending on your delivery location.
7. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Adverse weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Remote delivery locations
- High order volumes
- Operational issues with courier partners
In such cases, we appreciate your patience and will make reasonable efforts to keep you informed.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
Eleva shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate addresses provided during checkout.
If an order is returned to us because of an incorrect address, additional shipping charges may apply for re-dispatch.
9. Failed Delivery Attempts
Courier partners may make multiple delivery attempts before returning the package to us.
If the shipment is returned due to unsuccessful delivery attempts, refusal to accept the package, or an incorrect address, we will contact you to arrange re-delivery, which may be subject to additional shipping charges.
10. Damaged Packages
If you receive a package that appears visibly damaged or tampered with, please:
- Take clear photographs of the package before opening it.
- Contact our customer support as soon as possible.
- Retain the original packaging until the issue has been resolved.
We will investigate the matter and assist you in accordance with our Return & Refund Policy.
11. Order Status
You may contact our customer support team for assistance regarding the status of your shipment if you have not received tracking updates within a reasonable time after dispatch.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Eleva LLP
Email: support@eleva.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Address: Street No. 1, Main Road, Opposite Police Station, India