Last Updated: June 28, 2026
Welcome to Eleva LLP (“Eleva”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please discontinue the use of our website.
1. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
2. Products
Eleva offers apparel and fashion products including, but not limited to:
- T-Shirts
- Oversized T-Shirts
- Hoodies
- Sweatshirts
- Other fashion accessories
We strive to display product descriptions, images, colors, and specifications as accurately as possible. However, actual product colors may vary slightly due to differences in screen settings and lighting conditions.
3. Pricing
All prices displayed on our website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
Applicable taxes and shipping charges, if any, will be displayed during checkout before payment is completed.
4. Orders
Once an order is successfully placed, you will receive an order confirmation via email or SMS.
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Incorrect pricing
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
- Any unforeseen operational issue
If your order is cancelled after payment has been received, the applicable refund will be initiated in accordance with our Refund Policy.
5. Payments
We accept secure payments through approved payment gateway providers using methods including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
Eleva does not store your complete payment details.
6. Shipping & Delivery
Orders are generally processed within 1 to 2 business days.
Estimated delivery time is 3 to 7 business days, depending on the delivery location.
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, public holidays, or natural disasters.
7. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.
Customers are encouraged to review that policy before placing an order.
8. Order Cancellation
Customers may request cancellation before an order is shipped.
Cancellation requests after shipment will be handled according to our Cancellation Policy and Return & Refund Policy.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand name
- Graphics
- Product images
- Website design
- Text
- Icons
- Videos
- Product descriptions
is the intellectual property of Eleva LLP unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. User Responsibilities
You agree to:
- Provide accurate information while placing orders.
- Maintain the confidentiality of your account credentials.
- Use the website only for lawful purposes.
- Not interfere with the security or functionality of the website.
11. Prohibited Activities
Users must not:
- Use the website for fraudulent purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or viruses.
- Misuse promotional offers.
- Copy website content without permission.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Eleva LLP shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
13. Force Majeure
Eleva shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, pandemics, technical failures, or disruptions in transportation services.
14. Third-Party Services
Our website may integrate services provided by third parties, including payment gateways, courier partners, and analytics providers.
We are not responsible for the policies or practices of these third-party services.
15. Privacy
Your use of our website is also governed by our Privacy Policy.
By using the website, you consent to the collection and use of information as described in that policy.
16. Changes to These Terms
Eleva LLP reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with a revised “Last Updated” date.
Continued use of the website constitutes acceptance of the revised Terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.
18. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Eleva LLP
Email: support@eleva.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Address: Street No. 1, Main Road, Opposite Police Station, India