Last Updated: June 28, 2026
At Eleva LLP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds for products purchased through our website.
1. Return Eligibility
Customers may request a return within 7 days from the date of delivery.
To be eligible for a return, the product must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags, labels, and packaging.
- Be free from stains, perfume, deodorant marks, damage, or alterations.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return unless they are received damaged, defective, or incorrect:
- Products purchased during clearance or final sale (if applicable).
- Gift cards (if offered).
- Products damaged due to misuse, improper care, or normal wear and tear.
Additional non-returnable categories may be specified on individual product pages where applicable.
3. Exchange Policy
We offer exchanges within 7 days of delivery, subject to product availability.
Products may be exchanged for:
- A different size.
- The same product (if a replacement is required due to damage or defects).
If the requested replacement is unavailable, we may offer a refund or an alternative solution at our discretion.
4. Return Process
To initiate a return or exchange:
- Contact our customer support within 7 days of delivery.
- Provide your order number and the reason for the return.
- If requested, share photographs of the product.
- Once your request is approved, we will provide further instructions for the return process.
Please do not return products without receiving confirmation from our support team.
5. Return Shipping
For eligible returns approved by Eleva, the return shipping cost will be borne by Eleva LLP.
Customers are requested to cooperate with the return pickup process where available.
6. Inspection of Returned Products
Once the returned product is received, it will undergo a quality inspection.
If the returned item satisfies our return eligibility criteria, the refund or exchange will be processed accordingly.
If the product fails the inspection due to signs of use, damage, or missing tags, the return request may be declined.
7. Refund Process
Approved refunds will be issued to the original payment method used during the purchase.
Refunds are generally processed within 5 to 7 business days after the returned product has successfully passed inspection.
The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
8. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product,
- A defective product, or
- An incorrect item,
please contact us within 48 hours of delivery with clear photographs of the product and packaging.
After verification, we will arrange an appropriate replacement, exchange, or refund at no additional cost.
9. Refund Rejection
Refund requests may be rejected if:
- The return request is made after the return window.
- The product has been used, washed, or altered.
- Original tags or packaging are missing.
- The damage is caused by improper use or handling after delivery.
- Required information is not provided for verification.
10. Cancellation and Refunds
If an order is cancelled before shipment, any eligible payment received will be refunded to the original payment method.
Orders cancelled after shipment will be handled in accordance with our Cancellation Policy and this Return & Refund Policy.
11. Changes to This Policy
Eleva LLP reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will become effective immediately upon being published on this page.
12. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Eleva LLP
Email: support@eleva.com
Phone: +91 98765 43210
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Address: Street No. 1, Main Road, Opposite Police Station, India